SHIPPING & RETURNS
How long will it take to get my rug?
Orders are usually processed within 72 hours. In the case of a ready-to-ship rug, this means your rug will be on its way to you in the 3 days after your order. In the case of a custom made-to-measure rug, this means we get in touch with our partner craftswomen in the 3 days, who start making your custom piece as soon as possible. The whole process —from placing the order, shearing, spinning, and dying the wool to weaving, washing, and transporting the rug—takes about 8 weeks. In the winter months, the drying process takes a bit longer, so please allow an additional 2 weeks.
How much does shipping cost?
You can schedule a pick-up or get free delivery in Brussels, Belgium. For other orders, it depends on where you live. You can check the rate by putting the item in your cart and writing down your address at checkout.
Where do you ship?
We currently ship all over Europe but we are always trying to work on new places so if you are outside of that zone, please send us an e-mail at email@example.com and we will try to find a solution.
How do I know when my order has shipped?
We update you once your rug is created and leaving the Atlas mountains. You then receive a tracking number once it leaves our studio in Brussels.
How much will I have to pay in tax and duties?
If you are in Europe, all taxes and duties are included in the price you pay at checkout. For shipping outside of Europe, please send us an email so we can look into it.
Can I return my order?
Ready-to-ship rugs and other items can be returned within 30 days of delivery. On the other hand, made-to-measure orders are final and we cannot accept returns as they are made especially for you. If you are facing a major change of plans, we can however put the rug on our e-shop and refund you if somebody else acquires it.